Refund policy

BreakingCardsForFun

Returns & Refunds

We want you to be happy with your purchase. This policy explains how cancellations, returns, damaged products and refunds are handled.

Changing Your Mind

For eligible products purchased online, you may cancel your order within 14 days after receiving it without giving a reason.

Please contact us during this period through our Contact Us page or by emailing sales@breakingcardsforfun.co.uk. Include your order number and the products you wish to return.

Return Condition

After notifying us, products must be returned within a further 14 days. Returned products should be:

Unused and in their original condition
In their original packaging
Complete with all accessories, inserts and promotional items
Securely packaged to prevent damage during return delivery

You may inspect a product as you reasonably would in a shop. If it has been handled beyond what is necessary to establish its nature, characteristics and condition, we may reduce the refund to reflect any loss in value, as permitted by law.

Important

Trading Cards, Packs, Tins & Sealed Boxes

Opening a trading-card pack, tin, box or other factory-sealed product reveals its contents and can substantially reduce or remove its resale value.

If a sealed trading-card product is returned after being opened, unsealed, altered or having its contents removed, any refund may be reduced to reflect the resulting loss in value. This reduction may be significant depending on the product’s condition.

Not receiving a particular player, autograph, parallel, numbered card or other advertised possible pull does not mean the product is faulty. Card contents and stated odds are determined by the manufacturer and are not guaranteed unless the product description expressly says otherwise.

This does not affect your legal rights if a product is faulty, damaged, counterfeit, incorrectly supplied or not as described.

Return Delivery Costs

For change-of-mind returns, you are responsible for the return postage cost.

We recommend using a tracked service and retaining proof of postage. You remain responsible for the returned product until it reaches us.

If we supplied an incorrect, faulty or damaged product, we will arrange or reimburse reasonable return delivery costs where a return is required.

Damaged, Faulty or Incorrect Orders

Please inspect your order when it arrives. Contact us promptly if it is damaged, faulty, incorrect or missing an item.

Please provide:

Your order number
A description of the problem
Photographs of the product
Photographs of the internal and external packaging

Please retain all packaging while we investigate. We will provide an appropriate replacement, refund or other remedy in accordance with your legal rights.

Pre-Orders

You may request cancellation of a pre-order before it has been dispatched.

Estimated release and dispatch dates can change because of manufacturer or supplier delays. We will update customers where reasonably possible if a date changes significantly.

Once a pre-order has been dispatched, the normal cancellation and return terms above apply.

Refunds

We will notify you after receiving and inspecting your return.

Approved refunds will be issued to the original payment method. We will process the refund without undue delay and normally within 14 days of receiving the returned products or acceptable evidence that they have been sent back.

Your bank or payment provider may require additional time to display the refund.

Where applicable, a cancellation refund includes the cost of our standard delivery option. Additional charges paid for upgraded or express delivery are not refundable beyond the equivalent standard-delivery cost.

Your Statutory Rights

Nothing in this policy limits or excludes your rights under UK consumer law.

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